Product Return Policies
My goal is to help you achieve your best skin ever, but sometimes for whatever reason your purchase may not be 100% right for you or your skin needs.
I can offer you a 100% refund on products returned for any reason within 30 days of purchase, provided you have proof of purchase and your Dermalogica product is unopened and still in it’s original state. Follow the steps below.
- Email me at firstname.lastname@example.org stating reason for return and attaching proof or purchase. All returns must be pre approved.
- Please title the email RETURNS
- Should you experience a skin response please contact me within 48 hours to discuss.
- I will make contact within 2 working days to advise the next steps in processing your return.
- When booking appointments, please notify us of any special requirements
- If you are running late, kindly inform us and we will do our best to accommodate you and insure you receive the full treatment you had originally booked for.
- All Consultations are free of charge.
- Discount available on all courses paid in advance.
- All courses valid for one year from date of purchase.
To insure that each of our client’s gets the very best treatment at the time that suits them most we have introduced a cancellation policy in Skin Essence. A small deposit between €15 and €50 (depending on value of booking) is taken with each booking valued over €30.This will be deducted from the price of treatment upon payment. However in the event of a cancellation or non attendance for appointment with less then 24hrs notice the deposit is taken in full .
Above policy applies to courses also, if required notice is not given treatment will be deducted from course.
Text message reminders and email booking confirmations are sent out to all pre-booked appointments so please check we have the correct number and email address for you.
If you need to reschedule a booking with Skin Essence please give us at least 24hrs notice.
In the event of a booking being rescheduled on the day of original booking you will incur a €15 charge, which will be deducted from the bookings original deposit.
For more detailed clarifications on any of the above policies please contact reception on 01 6716443.